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- I don' know much about Vonage, although one of their commercials recently said you can call Europe (within 5 or so countries) - and it's included
in your monthly charge! That blew me away. If I only had friends in Europe ;-) Seriously, though, I got rid of my landline 2 years ago and haven't
missed it. You'd be surprised how little you need it once it's gone. It's saved me $50 a month!! Gotta love that.
- I used Vonage up until about a year ago when I decided all I needed was my cell phone. I loved it -- cheap and easy way to have a home phone and
unlimited local and long distance calling 24/7. It also comes with all the "extras" included at no additional charge -- voicemail, caller id, call
waiting, call forwarding, etc.
The main downfalls:
So, think of it less as a landline and more of a home phone with the occassional problems of a cell phone. Overall, though, my experience was
It's not 100% reliable -- if your internet goes out, so does your phone. (I guess technically landlines aren't 100% reliable, but the chances of
phone lines going out vs. internet seems to be much lower.)
- If internet traffic is particlularly heavy, the signal can drop or be pretty bad. You or the person you're speaking to may end up sounding
like a robot. (I noticed this most often when I was living in a large apartment complex in Atlanta around 5:30 or 6 o'clock at night when
people got home from work. I rarely, if ever, had this problem when I lived in an apartment or house in Athens.)
- It has issues with home secuity systems. (If you have an alarm system, you'll have to talk with your home security service provider for details
- The adapter is designed to plug into 1 phone. I got around this fairly easily by hooking up a splitter and plugging in one regular phone and
1 cordless phone. Other people buy those cordless phones that have additional handsets for the same base. (See this link and this link.)
- Cancelling service is a hassle... It's a call center in India, and they have all kinds of gimmicks to try and get you to stay (including placing you
on hold for eternity to reconsider your option to cancel...)
extremely positive with Vonage. I really found it to be a reliable and inexpensive alternative.
- DON'T DO IT. Seriously. I have never been more frustrated with a utility company in my life. I also switched to save money and had nothing but problems
from day one. It's not worth it!! The reception is noticeably different - kind of tinny and staticky. And the service just cut out all the time. Twice
I had an emergency and wasn't able to get a hold of my husband because the connection just wasn't working at home. The customer service is absolutely
terrible, too. It's like every bad customer service experience you've ever had rolled into one. They were nasty and told me one thing and then something
completely different the next time I talked to them. And to top it all off, when I tried to cancel they wanted to charge me a $150 cancellation fee.
I am a very laid-back person but I swear, when I see a Vonage commercial, I find myself clenching my teeth and fists. I hope they go bankrupt.
- VONAGE USER ~ GGWINNETT COUNTY (Comcast Internet)As long as you have a reliable internet connection you should be good. Just a waning for home security
owners. Vonage is not compatible with your standard home security system. Most home security systems require a landline and VONAGE is NOT a landline.
I'm currently using Cable MODEM with my VONAGE connected to a router which manages the IP address. VONAGE router is setup to use DHCP rather than a
static on te WAN port… works perfectly and had no issues. Visual voicemail is also a cool feature…
- My sister has Vonage and she seems to like it, but I notice when I am on the phone with her their is a slight lag in the conversation and on 2 separate
occasions we've been talking and all of a sudden we could hear another woman talking (I'm sure she could hear us, too)!! I'm assuming that somewhere in
cyberspace the lines got crossed, but it was a little freaky. What if she was paying a bill over the phone and was giving out her debit card #? I wouldn't
use it, but I've also been without a land line for the last 5 years -- cells and internet only.